Caring with affection!

Monday - Friday: 7:30am - 5:30pm, Closed Saturday & Sunday

COVID-19 Protocols

Since our soft opening on June 8th, 2020, our programs continue to follow the CDC, local, state and federal guidelines, most critically its infection control requirements. Enhanced cleaning, sanitizing and disinfecting procedures have been implemented to ensure the health and safety of each client and staff person. As recommended by Governor Lamont, Sunset Shores applied and received the self-certification badge #BRC-00007663.

Our COVID Protocols

Sunset Shores has implemented additional precautions to ensure the health and safety of its clients and staff. These will be as follows:

COVID Testing

This is a critical requirement for clients and employees, prior to re-entering the facility on re-opening day. Employees are COVID tested monthly. We require that prior to returning to the program, participants must have had a COVID test completed.

Pre-Screen Testing

Every morning upon arrival, staff will meet clients, caregivers and/or families for prescreening. This includes digital thermometer temperature check (must be less than 100.4F), touch-less hand sanitizing, and answering a set of questions confirming the client’s current health status.

Should the participant have concerning symptoms, staff will isolate the client and contact family member or caregiver to request that the individual be picked up from the program.

We request that a contact person be available to pick up.

** Program staff persons are also pre-screened daily upon arrival every morning. **

Questions each individual will be asked upon entering

  • Have you traveled to an area with known local spread of Covid-19?
  • Have you come in close contact (within 6 feet) with someone who has a laboratory confirmed Covid-19 diagnosis within the last 14 days?
  • Do you have a fever (greater than 100.4F or 38.0 C) OR symptoms of lower respiratory illness, such as cough, shortness of breath, difficulty breathing or sore throat?

If clients cannot answer these questions themselves, but any of these questions are answered YES, we request that their caregivers contact the program manager immediately, come pick up the program participant from the program, or keep the clients at home.

If Client’s absence is related to Covid-19 you must call, and then call to speak directly to the Nurse Manager Rose Shea at 203-380-1228 ext. 102 or contact your HV Program Manager advising of client’s absence.

Be alert for symptoms

  • Watch for fever, cough, shortness of breath
  • Take your temperature daily.
  • Anyone with a temperature 100 f or greater should stay home.
  • Don’t take your temperature within 30 minutes of exercising or after taking medications that could lower your temperature, like acetaminophen or Motrin
  • Follow CDC guidance if symptoms develop.
  • Notifying Nurse Manager, Rose Shea, or Program Manager, if client or anyone in household has been diagnosed with COVID-19, exposed to someone with COVID-19, or experiencing symptoms consistent with or highly suspicious of COVID-19
  • Do you or client have any of the following symptoms?
  • If YES, stay home or keep the client home and seek medical advice.
  • Were you or client in close contact (within 6 feet for more than 15 minutes) with anyone confirmed with COVID-19 within the last 2 weeks?
  • Have you or client traveled out of state/country to any of the locations on the COVID-19 Travel Advisory? States and countries on the travel advisory can be found here.
  • If the answer is YES to any of these questions, DO NOT attend work or send client to Center. Instead, begin the 14-day quarantine and contact your healthcare provider. Strongly consider COVID-19 testing. Testing locations can be found here.

These health protocols, as related to COVID-19, incorporate recommendations from the Centers for Disease Control (CDC), the State of Connecticut

Wear a Mask / PPE

Clients are required to arrive wearing a mask or cloth face covering, unless doing so would be contrary to his or her health or safety die to medical conditions, or simply unable to tolerate the mask, in accordance with CDC guidelines. Visitors will not be allowed in facility without proper PPE. At this time, visitors are not allowed to enter the building.

Gowns, Face Shields, Eye Guards & Safety Goggles

Will be utilized by nurses and direct care staff for personal care, and during program, if needed. The staff will continue to wear scrub attire and lab coats (optional).

Infection Control Policies and Cleaning / Sanitizing and Disinfection Procedures

  • Items used for programming are cleaned after each activity.
  • Employees who are cleaning will be required to wear eye protection/yellow gloves.
  • All areas such as offices, bathrooms, common areas and shared electronic equipment will be cleaned and disinfected routinely throughout the day

Sunset Shores will maintain daily deep cleaning schedule using cleansers recommended by CDC and EPA for disinfecting and sanitizing. Cleaning, Disinfectant Products, and/or Disposable Disinfectant Wipes: In accordance with the RE-OPEN Connecticut Guidelines – Cleaning/Disinfecting section:

  • Desk
  • Chairs
  • Bathrooms – must be cleaned and sanitized every hour when clients are in attendance
  • Elevators
  • Coffee machines
  • Shared equipment (e.g printers, scanners, phones, monitors)

Social Distancing and Education

  • Staff and program participants will practice social distancing as work duties permit.
  • Facilities have signage on floor and posters on walls to remind staff and program participants to stay 6-feet apart and to follow good hygiene (wear masks at all times and wash hands regularly throughout the day)


  • Driver and passengers must wear masks while in vehicle. Passengers must enter the vehicle wearing a mask. Additionally, the driver will wear gloves.
  • Driver will check and log temperature of each individual upon entering the vehicle. Any individual with a temperature above 100.4 F will not be allowed in the vehicle.
  • Caregivers will be discouraged to enter the vehicle.
  • Individuals will be encouraged to put on their own seat belt, if able.
  • All vehicles will be supplied with disinfectant, gloves, masks, hand sanitizers and trash receptacles.
  • We will limit items brought into the vehicle and facilities.
  • In an effort to reduce contact and potential infection, we urge that individuals who can be transported by a family member and/or caregiver instead of using program transportation.
  • Program-owned vehicles are disinfected before and after each run, with special attention paid to high-touch areas.

Virtual activities

Clients will be encouraged to participate in virtual activities, using the Zoom platform, when they are not present on-site. A calendar of activities will be distributed on a monthly basis, along with connection instructions.

We respect and understand that many caregivers will want to have program participants remain at home a little bit longer. We hope that, in that case, you will take full advantage of our Sunset at Home and Harborview At Home program that have been successful at connecting our program participants with their peers and with their staff in a safe and fun way, since its first implementation in April.

Click here for our full calendar of events.

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